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CLIENT'S CHARTER ACHIEVEMENT 2018

DECEMBER

No

Client's Charter

Duration

Achievement(%)

1)     

Application for new business license.

 

4 Weeks

 16 Applications

100%

2)     

Application for hawker license.

4 Weeks

 7

Applications 100% 

3)    

Application for temporary licenses for seasonal sales.

Immediately

2 Applications
100%

4)     

Application for advertising license/ banners.

Immediately

6 Applications
100%

5)     

Footprint business permit (from date of application for festive seasons).

2 Days

 No Applications

6)     

Small work permit (standard) (betting money is required and will be returned after completed construction work and building materials cleared).

Immediately

  17 Applications 100%

 

7)     

Maintain shrubs in the beautification area according to schedule.

Once a month

100%

8)     

Providing decorative flower arrangements for official events and entertainment.

A day before the event

100%

9) 

Accept public complaints via http://eaduan.mdkp.gov.my

3 Working Days

25 Compalints

100%

10) 

Provides planning reviews for planning permission applications within 14 days of receipt from OSC Division.

100% Less than 14 days

No Application  

11) 

Provides planning reviews for pre-negotiation applications within 14 days from date of receiving.

100% Less than 14 days

No Application  

12) 

Provides reviews of land ownership planning within 14 days from date of receiving.

100% Less than 14 days

No Application

13) 

Provides reviews on the name of the park name, street name and building number within 14 days from the OSC Division.

100% Less than 14 days

No Application

14) 

Provides a landscape plan application review within 14 days from the OSC Division.

100% Less than 14 days

No Application

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