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CLIENT'S CHARTER ACHIEVEMENT 2015

NOVEMBER

No

Client's Charter

Duration

Achievement (%)

1)     

Application for new business license.

 

6 Weeks

7 Applications
(100%)

2)     

 

Application for hawker license.

4 Weeks

12 Applications

(100%)

3)    

Application for temporary licenses for seasonal sales.

Immediately

8 Applications
(100%)

 

4)     

Application for advertising license/ banners.

Immediately

30 Applications
(100%)

5)     

Business footprint (from date of application for festive seasons).

2 Days

-

6)     

Small work permit (standard) (betting money is required and will be returned after completed construction work and building materials cleared).

Immediately

 
13 Applications
 (100%)

 

7)     

Maintain shrubs in the beautification area according to schedule.

Once a month

(100%)

8)     

Providing decorative flower arrangements for official events and entertainment.

A day before the event

(100%)

9)     

Register the complete PPKB assistance application into the e-Kasih System.

1 working day

1 Application
(100%)

10) 

The Council will handle all public complaints promptly and cordially via http://eaduan.mdkp.gov.my.

21

(100%)

11) 

Provides planning reviews for planning permission applications within 14 days of receipt from OSC Division.

100%

Less than 14 days

1 Application

(100%)

 

12) 

Provides planning reviews for pre-negotiation applications within 14 days of receipt.

100%

Less than 14 days

1 Application
(100%)

13) 

Provides reviews of land ownership planning within 14 days of receipt.

100%

Less than 14 days

No Application

 

14) 

Provides reviews on the name of the park name, street name and building number within 14 days of receipt from the OSC Division.

100%

Less than 1 day

1 Application
(100%)

15) 

Provides a landscape plan application review within 14 days of receipt from the OSC Division.

100%

Less than 14 days

-