CLIENT'S CHARTER ACHIEVEMENT 2018
OCTOBER
|
No |
Client's Charter |
Duration |
Achievement(%) |
|
1) |
Application for new business license. |
4 Weeks |
8 Applications 100% |
|
2) |
Application for hawker license. |
4 Weeks |
25 Applications 100% |
|
3) |
Application for temporary licenses for seasonal sales. |
Immediately |
2 Applications |
|
4) |
Application for advertising license/ banners. |
Immediately |
7 Applications |
|
5) |
Footprint business permit (from date of application for festive seasons) . |
2 Days |
No Application |
|
6) |
Small work permit (standard) (betting money is required and will be returned after completed construction work and building materials cleared). |
Immediately |
11 Applications 100%
|
|
7) |
Maintain shrubs in the beautification area according to schedule. |
Once a month |
100% |
|
8) |
Providing decorative flower arrangements for official events and entertainment. |
A day before the event |
100% |
|
9) |
Accept public complaints via http://eaduan.mdkp.gov.my |
3 Working Days |
36 Complaints 100% |
|
10) |
Provides planning reviews for planning permission applications within 14 days of receipt from OSC Division. |
100% Less than 14 days |
3 Applications 100% |
|
11) |
Provides planning reviews for pre-negotiation applications within 14 days from date of receiving. |
100% Less than 14 days |
No Application |
|
12) |
Provides reviews of land ownership planning within 14 days from date of receiving. |
100% Less than 14 days |
2 Applications 100% |
|
13) |
Provides reviews on the name of the park name, street name and building number within 14 days from the OSC Division. |
100% Less than 14 days |
No Application |
|
14) |
Provides a landscape plan application review within 14 days from the OSC Division. |
100% Less than 14 days |
No Application |
